R. K. Brush Manufacturing Co. ("we," "us," "our," or "Company") respects your privacy and is committed to protecting the personal and business information you share with us through our website, https://rkbrush.com/ (the "Website").
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website, send us inquiries, request quotations, or engage in business transactions with us.
We collect information that helps us communicate with you, process your requests, and deliver industrial products and services efficiently.
When you interact with us on our Website (such as filling out inquiry forms, requesting a catalog, or placing an order), we may collect:
Contact Details: Name, email address, phone number, and physical mailing/shipping address.
Business Information: Company name, job title, industry sector, GST number, and business tax details.
Inquiry & Order Information: Details regarding product specifications, custom brush requirements, purchase orders, and payment records.
When you browse our Website, our servers may automatically log certain technical information provided by your web browser, including:
Device & Network Data: Your IP address, browser type, operating system, device details, and language preferences.
Usage Data: Pages viewed, time spent on pages, referral URL, links clicked, and date/time stamps.
We use the information we collect for legitimate business purposes, including:
Fulfilling Orders & Inquiries: Processing product quotes, custom manufacturing requests, orders, and delivery coordination.
Customer Communication: Responding to inquiries, technical support requests, or updates regarding ongoing orders.
Business Operations: Invoicing, accounting, credit evaluations, and verifying corporate accounts.
Website Optimization: Improving website layout, monitoring site functionality, and analyzing user navigation patterns.
Marketing Communications: Sending product catalogs, seasonal offers, or updates regarding new industrial brush manufacturing capabilities (you may opt out of promotional emails at any time).
Our Website uses "cookies" and similar tracking technologies to enhance user experience and gather analytical data.
Essential Cookies: Necessary for basic website functions and secure login/navigation.
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
You can instruct your web browser to refuse all cookies or notify you when a cookie is being sent. However, disabling cookies may limit your ability to use certain features on our Website.
We do not sell, rent, or trade your personal or business information to third parties for their independent marketing purposes. We may share information with:
Logistics & Delivery Partners: Trusted courier and freight shipping providers needed to dispatch order shipments to your facility.
Payment Processors: Authorized banking institutions and digital payment gateways to handle secure financial transactions.
Service Providers: Technical vendors providing website hosting, IT support, or email delivery systems under strict confidentiality agreements.
Legal & Regulatory Obligations: If required by law, court order, or governmental authorities, or to protect the safety, rights, or property of R. K. Brush Manufacturing Co., our clients, or the public.
We implement reasonable administrative, technical, and physical security measures to protect your personal and commercial data against unauthorized access, loss, alteration, or disclosure. However, please be aware that no electronic transmission over the internet or data storage system is 100% secure, and we cannot guarantee absolute security.
We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal, statutory, and tax obligations, or resolve commercial disputes.
Our Website may contain links to external third-party websites (such as logistics portals, social media pages, or industry directories). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party site you visit.
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request corrections or updates to inaccurate or incomplete information.
Request the deletion of your personal information (subject to statutory record-keeping obligations).
Unsubscribe or opt out of receiving promotional marketing communications from us.
To exercise any of these rights, please contact us using the information below.
We reserve the right to revise or update this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. Any updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
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